REFUND AND REPLACEMENT POLICY

All sales are final; no refunds allowed. Because car body parts like spoilers and hoodscoops require precise vehicle fitment and can be modified, our policy is strict to protect product quality. We do not offer monetary refunds under any circumstances; we only provide product replacements for valid claims.

1. Valid Reasons for Replacements

We accept replacement requests only under the following conditions:

• Damage in Transit: The product arrived broken, cracked, or severely scratched.

• Incorrect Product: You received a model, size, or color different from what you ordered.

Note : All plastic parts are painted according to the exact paint code available from the OEM car manufacturer. As the paint on vehicles goes through fading/ dulling overtime, which is a natural phenomena due to external factors like UV rays, heat from the sun or the rain/dust. Therefore if you notice any slight mismatch in paint from the plastic part you receive, it is normal, Hence, a Refund/ Replacement will not be entertained in this situation.

• Manufacturing Defect: The product has an inherent manufacturing flaw that prevents proper installation.

2. Non-Replaceable Scenarios

We cannot accept returns or process replacements if:

• The product has been painted, drilled, sanded, primed, or altered in any way.

• The pre-applied double-sided adhesive tape (3M tape) or protective film has been peeled off.

• The product was damaged due to a faulty DIY (Do-It-Yourself) installation.

• You ordered the wrong part for your car model without verifying fitment with us beforehand.

3. Timeline to Raise a Claim

• You must report any damage, defect, or wrong item within 48 hours of delivery.

• Requests made after this window will not be entertained.

• Send your claim to Support@Biggfella.com along with your Order ID, clear photos of the defect, and the mandatory unboxing video.

4. Return Pickup Process

• Once your replacement request is approved, we will schedule a reverse pickup through our courier partner at no extra cost to you.

• You must pack the item securely in its original box and packaging to avoid any further damage during return transit.

5. Replacement Processing Time

• Once we receive the returned item at our warehouse, it will undergo a strict quality inspection.

• If the claim is approved, a brand-new replacement item will be dispatched to your original shipping address within 6 to 10 business days.

• If an exact replacement item is out of stock, you will be issued a store credit voucher of equal value for future purchases on our website.